Frequently asked questions

No. Celvie gives general skincare guidance based on the information you share, but it doesn’t diagnose conditions and isn’t a substitute for professional medical advice. For persistent or serious skin concerns, please see a dermatologist.

Your Celvie conversations are never shared with spas, other users, or any third party. See our Privacy Policy for the full details on what we collect and how it’s used.

Yes — Celva has a free tier with a monthly usage allowance for chatting with Celvie. A paid tier with a higher allowance is planned but not yet available.

Guest Mode lets you try Celva without creating an account. Your data stays on your device and isn’t synced to our servers unless you create an account later.

Celva is built for iOS and Android and is currently in testing ahead of public launch.

Open the app, go to Profile, and choose Delete Account. See our Account Deletion page for step-by-step instructions.